Utility Giants

Synopsis

Chris, a 50-year-old resident near Manchester, has lived without electricity for three-and-a-half years due to a dispute with E.ON. The documentary follows the challenges faced by utility companies in Britain, where the Big Six energy firms received 5.5 million complaints in 2013. It features call handlers at E.ON's Nottingham center, who manage difficult customer interactions. Frustration escalates as one Londoner confronts BT, while a Merseyside resident demonstrates tactics for escalating complaints. The film captures the tensions between customers and utility providers.