Film Lens
Utility Giants examines the complaints and frustrations of customers dealing with major energy companies in Britain. It shows the experiences of call handlers at Ian's Paul Center in Nottingham, who manage a high volume of customer complaints. The film reveals that in 2013, there were five and a half million complaints against energy companies, with a significant increase in dissatisfaction compared to the previous year.
The documentary features individual stories, such as that of Chris, a customer who has been without electricity for over three years due to a broken meter. It captures the emotional toll on both customers and customer service representatives, illustrating the challenges faced in resolving these issues and the frustrations that arise from inadequate responses from utility companies.
Why Watch
- •Meet the overwhelmed call handlers at Ian's Paul Center.
- •Find out why energy companies are facing record complaints.
- •See Chris's struggle with a broken meter for three years.
Did You Know
•In 2013, there were five and a half million complaints against energy companies in Britain.
•Ian's Paul Center in Nottingham has 1,700 call handlers managing customer complaints.
•Last year, 300,000 customers of Ian's energy company filed complaints.
•One customer, Chris, has been without electricity for over three years due to a broken meter.
Perfect For
Consumer rights advocatesEnergy industry criticsCustomer service professionals