What Wells Fargo Knew (And Didn't Share) About Customer Accounts (HBO)

Synopsis

In September, Wells Fargo agrees to pay $185 million to settle claims of creating up to 2 million unauthorized bank and credit card accounts. The bank denies directing employees to provide unwanted products but admits to firing over 5,300 low-level employees since 2011 for misconduct. Vice News reveals evidence indicating that Wells Fargo Bankers manipulated customer accounts as early as 2005. Roberto Ferman reports on an incident involving Dennis HCK, a branch manager in West Yakama, Washington, who encounters a customer, Mr. Moore, who claims he received accounts he never applied for. HCK discovers discrepancies in Moore's account, including an unusual driver's license number format. This incident raises questions about the bank's practices and the extent of the unauthorized account creation, highlighting systemic issues within Wells Fargo's operations.