Troubleshooting
- Troubleshoot ErrorsIf, by some mischief of fate (of the video streaming world), you encounter an error or the video or app froze, the first step is to do some basic troubleshooting. Most times, all it needs to get re...
- Help! The video froze and won't play!Video playback problems are sometimes inevitable and we're really sorry about that. If your internet connection is stable and it's not the problem, try playing another video. If that works, please...
- The video is playing but there's no audio!First, make sure the phone, tablet, computer, or TV is not muted.
- CHROMECAST: Unable to castFirst, make sure that you are casting from a mobile device (a tablet or a mobile phone) or from your laptop's Chrome browser. Second, make sure that both devices are connected to the same internet...
- APPLE TV: There's a video but NO AUDIOTry the following steps if you are experiencing audio issues using the iwonder app on your Apple TV (we work best on tvOS 13 and up) or playing via airplay from an Apple device.
- Help! I'm not being redirected to the page where I can activate the code on my Telstra TV!If for some reason, you are not being redirected to the page where you should activate your Telstra code, follow the diagnostics below