Film Lens
The documentary focuses on Croydon Council in South London, highlighting its efforts to provide essential services to residents amidst financial constraints. The council has invested £120 million in a new building to enhance customer experience, welcoming 140,000 visitors annually. Staff are encouraged to promote self-service options to reduce costs, as each in-person meeting with an advisor costs the council £25.
As the council faces a £100 million budget cut over the next two years, residents express frustration over changes to services. The film captures the challenges faced by the council in balancing budget cuts while trying to maintain service quality, showcasing the interactions between residents and the council's customer service team, which handles over a million calls each year.
Why Watch
- •See how Croydon Council adapts to budget cuts.
- •Find out what residents think about self-service options.
- •Meet the 60-strong call handling team managing complaints.
Did You Know
•Croydon Council invested £120 million in a new building.
•The council's customer service team answers over a million calls each year.
•Each meeting with an advisor costs the council £25.
•Residents are expected to self-serve to reduce costs for the council.
Perfect For
Local government enthusiastsCommunity service advocatesBudget management followers